How do I contact Customer Service?

The Propio Customer Service team is available to answer your questions by phone at

833-929-2287 or email propiosupport@grapevinedesigns.com

ORDERING

How can I get more information about sizing?

Sizing information is provided for all wearables. Refer to the size chart provided in the

product description section of each product.

Can I order large quantities using my cost center?

At this time, if you would like to purchase a bulk order and pay outside of using a credit

card, please reach out to propiosupport@grapevinedesigns.com

PAYMENT

Which credit cards are accepted?

The following credit cards are accepted: American Express, VISA, MasterCard and Discover.

Your credit card will show a charge from ‘Grapevine Designs, LLC’.

SHIPPING AND HANDLING

What is the average shipping time?

All apparel and merchandise options on the site are custom made to order. These made

to order items take a slightly longer time to deliver. Items should be received within four

weeks of ordering. For questions, please contact to

propiosupport@grapevinedesigns.com

Can I ship to a Post Office Box?

Shipments cannot be delivered to a Post Office Box. Orders will only ship to a valid U.S.

residential address.

How can I track my order and shipping?

An email confirmation will be sent when you place your order. Once the order ships, an

additional email will be sent with tracking information. This information can also be

found in your account profile by signing in and clicking on your name located at the top

of the page.

What if I need a rush order?

If you have a rush order either individual (a few pieces) or bulk (higher quantities), please

contact Customer Service and we will make every effort to have it for you by your

requested date. Address changes cannot be made once the order has been shipped.

RETURNS AND EXCHANGES

Can items be returned or exchanged?

Returns and exchanges will only be accepted for damaged/defective merchandise or if

you did not receive the correct product ordered.

Products must be returned within 15 days of receipt. Refunds can only be issued against

the credit card or account balance used on the original order. Any defective item or

incorrect shipment will be replaced at no shipping charge to you. Grapevine Designs is

not responsible for items damaged or lost in transit.

Please note: All personalized and custom made-to-order items are non-returnable and non-refundable.

There is a size chart available with each apparel description to help in selecting the correct size. If you

have further sizing questions please contact Grapevine Designs via chat, email or phone. They can help

you with size selection!

How do I return an item?

Return items must be shipped in the original packaging along with original packing slip

to the appropriate address:

Propio Company Store

c/o Grapevine Designs

8406 Melrose Drive

Lenexa, KS 66214